Halter Ego™ wants you to love your purchase as much as we do! If you are unsatisfied with your purchase in any way, Halter Ego will accept unworn merchandise with the tags still attached (if applicable) and packaging included within 7 days of the received date for a full refund or exchange. We will not refund any shipping and handling fees related to your purchase or return.
Please note that all SALE items are not eligible for return. These products cannot be returned for exchange, credit, or refunds.
Items returned after 7 days, and within 30 days of purchase, will be eligible for store credit equal to the value of the original purchase. Store credit must be used within 6 months of the date granted.
Custom Orders are not eligible for returns.
How do I return?
If you would like to return an item, please fill out our Return Form and include it with your order. You may ship your package to:
Returns – Halter Ego
77 Buckskin Rd
Bell Canyon, CA 91307
Halter Ego does not refund any shipping and handling fees related to your purchase or return. We highly recommend using a shipping service that provides tracking information, without this, you may not be able to confirm that we have received your shipped item.
Once your return is received and processed, you will receive a Refund Notification via email and the order amount will be refunded in the original form of payment. Please allow 10-14 business days for your refund to post.
All returned items are subject to review. If the item(s) are not returned in their original condition, or otherwise agreed upon in writing, a return, refund or exchange may be declined.
** Items purchased at an event or trunk show are not eligible for refund - items may be returned for store credit or exchange only. The item(s) must be in original purchase state to qualify for exchange or store credit. **
You may exchange an item for a different size or color, but not for another product. If Halter Ego is unable to provide the size or color you require, you will be contacted and offered another size or color, or a refund of your money. For exchanges, please make it clear which size you require.
Refunds and Claims
The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the right to have minor differences in product colors and details. If you have any doubts regarding these details (also regarding embroidery orders), we advise you to contact us @ email@example.com before placing an order. Minor product detail differences and slight changes in color do not justify a claim.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
* All items purchased on sale, or at a discount are final sale. No exceptions. *