Halter Ego Return Policy
Halter Ego wants you to love your purchase as much as we do! If you’re looking to return or exchange your order for whatever reason, we’re here to help. We offer easy returns or exchanges within 30 days of purchase.
Return Policy Details Below:
- If you need to exchange a full priceditem for a different size, we offer 1 (one) pre-paid return shipping label. If a second exchange is needed -- the customer is responsible for paying return shipping costs.
- Return shipping labels expire 20 days after they are generated.
- Items bought on sale are eligible for store credit or exchange only.
- Clearance / Closeout / End Of Collection items are final sale and not eligible for return, exchange, store credit or refund.
- When possible, depending on product availability, we will exchange the same product for a different size. The customer is responsible for paying all shipping costs.
- *Handling fees may apply.
- All returned items must be in new condition in original packaging and with tags attached.
This policy is only applicable for purchases through the Halter Ego® website. If you purchase a product through a retailer that carries Halter Ego® you must contact them directly for returns/exchanges.To initiate a return or exchange, please complete the following steps:
- Login to our online return center using your email address and order ID. Start Your Return
- Choose the products you wish to return or exchange from your order.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided within 20 days.
- Returns are processed within 72 hours of receipt, Monday - Friday. We are closed on weekends. Refunds can take up to 10 business days to show up on your account.
- Return shipping for exchanges on full priced purchases is free in the U.S.
- Return shipping on items purchased on sale or discounted is the customer's responsibility should Halter Ego® agree to accept the return.
- For refunds we subtract the original shipping cost and any cost of return shipping from your refund.
- Any returns past 30 days are considered on a case by case basis and are subject to a 15% restocking fee.
- Custom items are not eligible for refunds. But they are handled on a case by case basis as we always strive to do what’s best for our customers.
- To discuss a potential return please email us at firstname.lastname@example.org
Lost and Stolen Items
All packages are shipped with tracking and insurance. Claims for any lost items can be placed with the relevant postal service and we will support you with any relevant information that we have.
Purchases of Gift Cards in any format (digital or physical) are non-refundable.